Hosting F.A.Q.

1. What platform or operating system (OS) is our site hosted on?
   
   Answer:
   Our servers run Apache Web server over Linux (UNIX) and Windows 2000 server. Most accounts run on the Linux server unless they require Windows server objects.
   
   
2. What is SMTP?
   
   Answer:
   SMTP stands for: Simple Mail Transfer Protocol. SMTP is used for sending your emails over the Internet. You have to use the SMTP server of the ISP you connect to the Internet through. This is to minimise the ability for spammers to relay email.
   
   
3. What is POP?
   
   Answer:
   POP stands for Post Office Protocol which is used to store and download your incoming email.
   
   
4. Can I access my email through a web browser (Web Mail) ?
   
   Answer:
   Yes you can. Go to webmail.infoage.co.nz and enter your account login and password. You can read messages not yet downloaded into your email software (Outlook etc) and compose new messages. You can also send messages with attachments.
   
   Setting up Email software to get your email
   
   You can use any number of email software packages to send and receive email. In each application you will require the following information
   
   POP Server (pop3.infoage.co.nz)
   SMTP server (smtp.yourisp.co.nz)
   Username (Supplied by us eg. Yourdom01)
   Password (Supplied by us)
   
   Note: The smtp server will be the SMTP server of your ISP. E.g. smtp.xtra.co.nz, smtp.ihug.co.nz, smtp.orcon.net.nz, smtp.clear.net.nz etc
   
   Setting up Microsoft Outlook Express to check your email.
   
   Click on the icon for Outlook Express, it is usually located on your desktop.
   This is the main screen that will appear.
   
   Click on tools then accounts.
   
   After the accounts window comes up select the mail tab, then click the add button and select mail. You are going to add a new mail account to Outlook.
   
   At the first screen of the connection wizard you will be prompted for the name you wish to be sent with your email, as in "Mary Brown" <mary@infoage.co.nz>, this is only the display of your name – not your actual email address. Click next after you have entered your display name.
   
   The next screen on the connection wizard is where you enter your e-mail address. Enter yourname@yourdomain.co.nz e.g. mary@infoage.co.nz. After you have entered your email address click next to continue.
   
   The next screen you are prompted to enter the POP3 and SMTP servers, this is where you will download your mail from, it is also where your email gets sent from. Your POP (incoming mail server) is pop3.infoage.co.nz. The SMTP (outgoing mail server) is that of your ISP, then click next to continue.
   
   On the next screen you need to enter your username and password, we provide you with these when your account is set up. Enter both the username and password for your account. Note you might want to tick the "Save Password" box, this saves you from having to enter your password each time you check your mail.
   
   Click finish.
   
   
5. Can you filter SPAM from my email?
   
   Answer:
   We use a SPAM filtering product called "Death to Spam" (D2S).
   D2S is a New Zealand developed product and is enjoying a good reputation as one of the leading SPAM filtering products available.
   
   How does it work?
   No changes to your mail client are required. Once the service is active on your Mailbox, messages will arrive in your Mailbox with a tag in front of the subject line, for example:
   
   [spam] great sales ideas for busy people
   [????] did you get my message?
   [virus] great pictures to look at
   
   Any messages that the filter has classified as being ok, will not have any tags.
   
   The tags tell you straight away if the filter has identified a message as spam, or a virus, or in the case of the [????] tag, the filter has classified it as unsure.
   
   How is it charged?
   Active SPAM filtering is an optional service that you can add to a specific Mailbox on your Hosting Account, as such, it is charged on a "per Mailbox" basis.
   
   SPAM filtering is $5 + GST per month, payable in advance for 12 months.
   
   
6. How do I view my Visitor Stats?
   
   Answer:
   To view your website statistics go to www.yourdomain.co.nz/stats. Enter the stats username and password we have provided. Your stats will be summarised for each month over the past 12 months. You can click on a month to view detailed statistics for each month.
   
   We can supply full log files is required. Please contact us.
   
   
7. How do I setup my own "404:File Not Found" Error Page?
   
   Answer:
   When someone enters an incorrect URL or page name a “missing” page is displayed to advise them. You can have your own “missing” page developed to fit in with the design of your website. We are able to design your missing page or upload your own supplied page. Please contact us.